Solution

Customer security reporting for MSP operations

For most customers, the report is the only part of your security work they ever see. It has to carry posture, Secure Score, open issues, and what changed since last time, in language a non-technical stakeholder can act on. SecurityScore.me generates it per customer from workspace data rather than having your team rebuild it each quarter.

What a customer report contains

A useful report answers "how are we doing, what is wrong, and what changed" without requiring a security background to read.

Posture summary

Overall state, Secure Score and its trend, and the headline risks for the tenant.

Open findings

Severity-ranked issues with plain-language explanation and recommended actions.

Identity and Defender context

Conditional Access and Defender for Endpoint status where the customer is licensed.

External footprint

Domain, certificate, and web exposure findings alongside the tenant.

Change since last review

What improved, what regressed, and what is still open from the previous period.

Recommended actions

A prioritised short list the customer can approve.

Who reads it

The business stakeholder

Wants to know whether things are getting better and whether the money is well spent. The posture summary and the change-since-last-review section are for them.

The customer’s technical contact

Wants the specific findings and the actions. The findings section, with severity and remediation guidance, is the working document.

The auditor or insurer

Wants evidence that controls exist and are reviewed. The report plus activity history covers ISO 27001, SOC 2, and cyber-insurance questionnaires.

Your own account manager

Uses the same report to run the review meeting and to show, quarter over quarter, that the security service is producing results worth renewing.

Cadence and generation

Per customer workspace
Each report is scoped to one customer’s tenant and assets.
On demand
Generate before a QBR, a renewal, or an audit, from current data.
Consistent structure
The same sections every period, so trends are readable across reports.
Assembled, not retyped
Posture, Secure Score, findings, and change data are pulled from the workspace, not copied from admin screens.
Security Posture Report

Related pages

Frequently asked questions

Next steps

Generate customer security reports from workspace data