Notification policies
Define when monitoring events generate notifications.
Solution
Route security alerts to the right team
Configure how monitoring events reach MSP team members. Notification policies define conditions; alert groups assign recipients by customer, severity, or team responsibility.
Routing components
Alert groups
Assign team members to receive alerts for specific scopes.
Severity matching
Route higher-severity events to appropriate responders.
Email delivery
Send notifications to configured email recipients.
Routing by customer and team
Customer-scoped routing
Route alerts for specific customer workspaces to the team members who manage that customer.
Reducing broadcast noise
Targeted routing avoids sending every alert to the entire organization.
Routing workflow
- Event occurs
- Monitoring or assessment produces a qualifying event.
- Policy evaluates
- Notification policy determines if an alert is created.
- Group notified
- Alert group members receive the notification.
- Triage in workspace
- Team reviews findings and context in the customer workspace.
Related pages
- Alert management
Complete alert operations workflow.
- Microsoft 365 monitoring
Monitoring that feeds alerts.
- Security findings
Findings triaged with alerts.
- Solutions
Alert routing in MSP workflows.
- Contact
Request a demo.